HomeZoom, LLC Privacy Policy
Last Updated: September 10, 2020

HomeZoom, LLC (“HomeZoom”, “We”, “Us”, "Our") is committed to and respects the privacy of each user ("you", "user", “users”).  This Privacy Policy (“Policy”) is designed to provide you with specific information about how we protect your privacy and how the information is collected, used, maintained, and disclosed by us.  This Policy applies to any way you interact with us, including when you use www.homezoom.com website ("Website", ”our Website”, “this Website”), our websites, any online features, services, programs or products we offer, emails, text and other electronic messages between you and HomeZoom, phone calls with Homezoom representatives, mobile applications (collectively “Services”) or any other ways you interact with us.  This Privacy Policy is not in any way applicable to any other third-party websites, social media sites, mobile applications, or information collected, used, maintained or disclosed by any third-party company or by any entity other than HomeZoom. Your use of this Website and Services is also governed by the HomeZoom Terms of Service.

BY REGISTERING ON OR USING THIS WEBSITE, OR PROVIDING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOURSELF, YOU ARE ACKNOWLEDGING, ACCEPTING AND AGREEING WITH THIS PRIVACY POLICY. IF YOUR DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE REFRAIN FROM USING THIS WEBSITE AND OUR SERVICES.

Changes to this Privacy Policy

This Privacy Policy is subject to change from time-to-time, for any reason, and without prior notice to you unless otherwise expressly provided. A link to an updated Privacy Policy will be posted on this Website’s home page, and the date of last revision will be available at the top of this page. Such modifications shall be effective immediately upon posting. Your continued use of this Website and our Services after changes have been posted to the Privacy Policy will indicate your acceptance of such changes. If you do not agree to this Privacy Policy, please discontinue your use of this Website and our Services immediately. To view a copy of the current Privacy Policy, you may go to www.homezoom.com at any time.

Scope of this Privacy Policy

This Privacy Statement applies to your use of this Website and the ways you interact with HomeZoom only. We do not own, operate or control the websites of our partners, real estate partner agents, real estate partner brokers, sales associates, or any other third-party websites. Therefore, this Privacy Policy does not apply to any of other third-party websites' collection, use, maintenance and/or disclosure of your Personal and other information.

Collection of Personal Information

When using this Website, you may be asked to voluntarily provide your personally identifiable information (“Personal Information”), including but not limited to your name, contact information, such as email address, phone number, mailing address, details about a property you are buying or selling, or interested in buying or selling, including, but not limited to: price, price range, address(es), specific area(s), neighborhood criteria, payments and financial information in some cases, and other information.

If you contact us or submit a request through this Website to buy or find a property, list or sell a property, lease or rent a property, to find a sales associate, real estate agent or broker, to find our partner, or real estate partner agent or broker, you will be asked to provide Personal Information. This information is retained and/or referred to a sales associate(s), partner(s), real estate partner agent(s) or broker(s) to respond to your request, depending on the nature of your inquiry.

We may collect and store such Personal Information for its own internal use and purposes, including but not limited to providing such information to any of our partners, sales associates, and real estate partner agents or brokers that provide the services described on this Website, and to enhance our services and information, including, but not limited to: (a) your requests to contact us; (b) your inquiries about specific property or other information; (c) registrations, such as saving your property searches as per your request only, sending you property listings that fit your property search criteria; (d) requests to find or buy a property; (e) requests to list or sell a property; (f) requests to find a sales associate, real estate partner agent or broker, or another partner; (g) requests to receive periodic updates; (h) requests to email a listing to a friend; (i) partners, real estate partner agent, and real estate partner broker applications, and (j) employment applications.

Non-Personal and Automatically Collected Information

We may collect information about how you use our Website ("Non-Personal Information"). This information cannot be used to identify you personally and is explained in more detail below under "Non-Personal Information".

We may obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), device type, login information, access time, operating system, information about where a user comes from before arriving at our Website, what pages a user visits, the order of those pages, the amount of time spent on each page, the count of visits to the individual pages, and other information your interaction with this Website, and about your devices. This service is conducted for us by other vendor(s) by sending a cookie to gather and compile this information and submit to us. We typically use the Non-Personal Information to improve and customize our advertising, marketing, the content on our Website, and our Services, as well as to provide anonymous reporting in aggregated form for internal audits and third-parties.  By configuring and adjusting certain settings on your device, you may disable or determine what information HomeZoom can access from your mobile device or browser.  You can find out more on how to adjust these settings on your device by contacting your device or mobile service provider.

You acknowledge and agree that HomeZoom may track and record phone calls and text messages between you and HomeZoom by utilizing third-party and other technologies, for the purpose of accessing specific details of communications, quality assurance, and providing better customer service. To accomplish this, we will receive and store phone calls, text messages and other electronic data, including but not limited to phone number, text messages content, date and time of the call or text message.

Cookies

A “cookie” is a small data file that can be placed on the user’s computer hard drive when certain websites are visited. Usage of cookies is common on the Internet and is in no way linked to any personally identifiable information while on our Website. Cookies can enable us to track and target the interests of our users in order to enhance their experience on our Website. You can configure your browser by selecting the  appropriate settings and change your cookie preferences to accept all cookies, reject all cookies, or to notify you when a cookie is sent. The drawback to this is that if you reject cookies, some parts of the Website may not function properly and/or may not provide services or information that you have requested.

HomeZoom and our partners may use cookies, Web beacons, SDKs, and other technologies, including Google Analytics and other tracking mechanisms, to identify your device, collect information, and track the activities and the use of this Website.

Links, Third-Party Websites

This Website may contain links to third-party websites, including including but not limited to mortgage companies, advertisers, and those that we may partner with to provide certain features, services, products, or advertising on this Website, and that may collect, use and store information.  When clicking on those links and submitting your personal information to any of those third-party websites, your information will be governed by their own privacy policy.  We strongly encourage you to be aware that when you leave our Website, you should read the privacy policies of each and every website you visit that collects personally identifiable information. Please be aware that we are not responsible for the privacy practices or the content of such other third-party websites, and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third-parties.

Third-party Widgets and Social Media sharing buttons, such as Facebook, Twitter, Instagram, LinkedIn, and other social media interactive features may be present on this Website.  These Social Media interactive features may set cookies to enable proper functionality, collect various information, including but not limited to your IP address and tracking pages that you visit on our Website.  Your use of these third-party Widgets and Social Media features is subject to and is governed by the privacy policy of the company that provides it.

Information to our Partners, Real Estate Partner Agents and Brokers

Users may provide any personal and non-personal information directly to our Partners and Real Estate Partner Agents and Brokers that you are working with and who are proving services and/or products to you.  Our Partners and Real Estate Partner Agents and Brokers are third parties and are not our employees, agents, or contractors.  We do not control, direct, monitor, or supervise our Partners and our Real Estate Partner Agents and Brokers, and we do not guarantee or warranty any services or products they provide, or if they comply with their obligations.

Refer to a Friend Emails

If you choose to send a listing to a friend, or to use our referral service to inform friends about our Website or our Services, you will be asked to provide the friend's name and email address in order to personalize and send the email. We do not store this information, and the information is used for the sole purpose of sending the one-time referral email.

Advertising Networks

We may, as well as we may allow other companies, called third-party advertising networks, to serve advertisements within our web pages on our Website. These companies may send their own cookies to your cookie file, or may use Web beacons, SDKs, and other technologies to identify your device when you use this Website  We authorize our third-party advertising networks to employ anonymous cookies for advertisement delivery and anonymous targeting only. We do not give the third-party advertising networks access to any of your Personal Information, nor do they collect such information.

Our Communications with the Users

By using this Website or by submitting your contact and/or other information to us via this Website, email, phone calls, fax, online chats, or text messages, or via any other electronic communication, you consent and agree to receive communications from us at the email address(s) and/or telephone number(s) that you provide to us. These communications may include telemarketing messages, through the use of email, phone, fax, or text messages.

Opt-Out Choices

From time to time, we may send you e-mail communications, e-mail newsletters, or the Website updates alerting you to new features, products, services, promotions, or periodic updates pertaining to this Website. Users who no longer wish to receive email communications from us, may opt-out of receiving these communications at any time by choosing the unsubscribe option or by contacting us at the address below. All requests to opt out of future email communications will be respected.

Opt-Out Procedure: In compliance with the Can-Spam Act of 2003, on each email transmitted by this Website, there are instructions on how to opt-out of receiving future email communications. Such instructions may include: (a) clicking on an unsubscribe link in the email to opt-out of future emails, or (b) instructions for emailing or mailing a written request to be removed from future emails.

To opt-out from any other means of communications, such as phone, fax, text messages from us, you may revoke your consent to receive any such communications by replying “stop” to any of our text messages or by contacting us directly at the address below.  We will make a reasonable effort to comply with your request to opt out of any communications with us.  Please note that it some cases, it may take up to 30 days to fully stop any communications from us.

Sharing Your Information

By using this Website or by submitting your contact and/or other information, you agree and consent that HomeZoom may share the information you provide with our partners, real estate partner agents, real estate partner brokers, and our affiliates, as permitted by law, so we can provide you with the Services and/or products referenced on this Website.  We do not sell, rent or share your Personal Information we collect from you on this Website with any third parties, except for to provide information, services or products with your permission and that you have requested under the following circumstances:

(i) Our third-party vendors and/or partners and/or real estate partner agents or brokers we work with in order to provide specific services, products, or information on our behalf. When the user requests or signs up for such services, products, or information, we will share names, contact and/or other information necessary for the third-parties to provide these services, products, or information. These third-party companies are not allowed to use Personally Identifiable Information, except for the purpose of providing these services, products, or information;

(ii) Under special circumstances where it is necessary for us to disclose and use Personal Information and Non-Personal Information, such as: to enforce this Privacy Statement or any other part of our Terms of Service to protect our property or rights; to protect the safety of anyone; to investigate, prevent, or take action regarding illegal or improper activities; to carry out a merger with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary, appropriate, or required by law, such as when we respond to subpoenas, court orders, or other legal or administrative process.

Children and Minors

HomeZoom services, products, information, and this Website are not intended for and are not directed to persons under the age of 18 (collectively, “Minors”). We do not knowingly collect any information, including Personal Information, and we do not offer any products, services, or information to Minors. Any person who provides their information to us through the registration page for new users, via email, text messages, calls, online chats, or via any part of this Website represents to us that they are 18 years of age or older.

Security

Our hosting service reasonably secures its customers information and maintains their systems and servers in accordance with the current industry standards; however, transmission of data over the Internet cannot be guaranteed to be 100% secure; therefore, please be aware that you use this Website and transmit any of your data over the Internet at your own risk.

Your Rights

Depending on the laws of your jurisdiction, you may be entitled to certain rights and options pertaining to your personal information.  Note that some information collected by HomeZoom may fall under some applicable state or federal laws exemptions and may not pertain to certain individual rights.

Governing Law, Jurisdiction & Venue

You agree that this Privacy Policy and/or any dispute of any kind that may arise between you and HomeZoom, our parents, subsidiaries or affiliates shall be governed by and will be interpreted under the laws in the State of North Carolina, United States, without regard to principles of conflict of laws. Any legal action regarding the Privacy Policy shall be commenced and heard in the Wake County Court, North Carolina. The Arbitration Agreement, however, is governed by the Federal Arbitration Act and not by any state arbitration law.  HomeZoom and you agree to submit and consent to the jurisdiction and venue of this court. You agree to irrevocably waive any rights you may have to commence any action against HomeZoom in any other court and irrevocably waive any rights or defenses in any action before the above noted court based on lack of personal jurisdiction or improper or inconvenient venue.

Questions or Comments

If you have any questions or comments regarding this Privacy Policy, please contact us at:

Email: support@homezoom.com

or Postal Mail: HomeZoom, LLC., 964 High House Rd., Suite 3029, Cary, NC 27513